Terms and Conditions

Procedures & Policy


Biosilk Malaysia PURCHASE TIPS 

Purchase Procedure

1. Looking for the product you want on our website. 

2. Message us in our  Whatsapp +6012 8883 988 if you have trouble on choosing a product that is suitable to you. 

3. After confirm the product to purchase, you can directly add the product to the shopping cart from this website. Please provide your NAME, SHIPPING ADDRESS AND PHONE NUMBER to place an order, also double confirmed the order before making the payment. 

4. After we confirm the payment, the product will ship to you within Seven (7) working days. (Saturday and Sunday consider as non-working day)


Shipping (MALAYSIA)

For WEST Malaysia customer, a flat rate of RM6 applies for orders within 3kg while orders above RM120 are shipped for FREE.

For EAST Malaysia (Sarawak) customer, a flat rate of RM8 applies for orders within 3kg

For EAST Malaysia (Sabah) customer, a flat rate of RM12 applies for orders within 3kg

We use the following courier companies, Poslaju, NinjaVan, Best Express and etc, according to shipping area. 

After customer place an order, we need 1 working days for our stock preparation, the 2nd day of order counted as  the 1st day of delivery. Normally delivery time takes 5-7 working days for West M’sia , 5-9 working days for East M’sia.

If the parcels in West M’sia area have not been received on the 8th working day, please inform us, we will send out 1packet samples (1pcs dayuse + 1 pcs pantyliner) per day of delay on your next purchase. 

If the parcels in East M’sia area have not been received on the 10th working day, please inform us, we will send out 1packet samples (1pcs dayuse + 1 pcs pantyliner) per day of delay on your next purchase.

*public holiday and weekends are non-working days

Please trace your parcel here:

Poslaju: https://www.tracking.my/couriers/poslaju

Best Express: https://www.best-inc.my/track?bills=

NinjaVan: https://www.ninjavan.co/en-my/tracking

If there is any unsuccessful delivery of the parcel with Poslaju, please call 1300-300-300 to reschedule for second delivery. 

Please ENSURE you trace and track your parcel. If the parcel is returned to us due to customer providing wrong address/ nobody at home and not picking up from the poslaju office, we will only do second shipment after receiving postage fee for Malaysia address, WEST M'sia RM 6; EAST M'sia (Sarawak) RM 8 (Sabah) RM12. Or else, customer has to come to our office to pick up the parcel.

Our office address:
KL Head Office: 3D-6, 3rd floor, Anzen Business Park, Jalan 4/37A, Kawasan Industri Bukit Maluri, 52100 Kuala Lumpur
Kuching Branch: P7-G-1A, Chonglin Park, Jalan Tabuan, 93200 Kuching, Sarawak

Please contact us one (1) day before you visit our office.